Microsoft Lync 2013: The Evolution of Features

Simply calling Microsoft Lync an Instant messaging service would be a gross
understatement. Over the years, the software has greatly evolved and introduced
some amazing features which have turned it into a flexible and secure
collaboration platform. The metamorphosis of the software from a simple
communications software to a Unified communications solution for businesses has
taken time and a lot of work by Microsoft. Today, it not only provides instant
messaging, video conferencing and other communications capabilities but also
Office 365 compatibility along with cross platform integration. Companies in Vienna, VA have completely
changed the way they manage communication in favor of the more efficient and
reliable Lync 2013.

Presence

Managing presence is the core feature of Microsoft Lync. It is
simply the availability of an individual or their willingness to communicate at
any given time. The presence is similar to availability status and is shown to
Lync contacts. Lync provides users with more control over their presence state.
Lync provide enhanced presence features other than the traditional Away,
Available or Busy. The Enhanced Presence feature is a combination of access
levels, numerous presence states, automated updates, multiple presence points
and location information. A combination of all these features provides presence
information which may help contacts determine whether the user is available or
not. These presences are signified by colored icons and a string of text beside
it.

Automated Status Updates

Since Lync automatically integrates with Office 365, it is
able to keep track of schedules created in Microsoft Outlook Calendars. Since
it has this information, it updates presence accordingly. For example if a
meeting is scheduled on a particular day; Microsoft Lync will automatically change the
status of presence to ‘Busy’ or ‘In a Meeting’.

Lync also keeps track of activity on multiple endpoints. If
a user has stopped using one of the endpoints and activity has not been
registered for a while, the status is automatically set to ‘Away’ for that
particular endpoint.

Multiple Points of Presence

This is perhaps one of the most practical features of Microsoft Lync.
Individuals rarely only own one device and automated sign-up usually means that
they are signed into the Lync account from various locations simply because
their devices are currently switched on. For example, if the user is signed in
on a Desktop PC, a Tablet, a Smartphone and a laptop, each endpoint will show a
different presence status. Lync aggregates these presence statuses and shows
that status to contacts. If a contact sends a message to any particular
endpoint, it is automatically sent to the one with the most activity i.e. where the user is most likely to be
available.

Application Integration

The Office 365 compatibility makes the use of the software
easier. It also allows users to view the presence status of contacts within
other Office software. This means that the user wouldn’t have to switch between
outlook and Microsoft Lync in order to make sure that the email whether a user is available while viewing
an email sent by them. Similar integration is provided for the Microsoft
Exchange Service 20120, the Microsoft Outlook Web App 2013. In fact IM
capabilities are now provided within the Outlook Web App interface.